Refund Policy

At SnugThreads, we believe in fair and honest service. As a family-run business, every refund is handled with care and understanding, and we’re always here to help guide you through the process.

Refund Eligibility

We offer a 14-day return policy, meaning you have 14 days from the date you receive your item to request a return.

To be eligible for a refund:

  • Items must be returned in the same condition as received

  • Products must be unused, unworn and ‘AS NEW’

  • All original packaging, tags and labels must be intact

  • A receipt or proof of purchase must be provided

How to Request a Refund

To start a return or refund request, please contact us directly:

If you have any questions at any stage, you can always reach out to us — we’re happy to help.

Damaged, Faulty or Incorrect Items

Please inspect your order as soon as it arrives. If your item is damaged, faulty or incorrect, contact us immediately upon receipt so we can assess the issue and put things right as quickly as possible.

Exchanges

If you would like to exchange an item, the quickest way to resolve this is to contact us by phone or email with your request. We’ll do our best to arrange a smooth and speedy solution.

Refund Process

Once your return has been received and inspected, we will notify you to confirm whether your refund has been approved.
If approved, your refund will be issued automatically to your original payment method.

Please note that while we process refunds promptly, it may take some time for your bank or credit card provider to complete and post the refund to your account.

As a small, family-run business, we truly appreciate your patience and understanding. Thank you for choosing SnugThreads, where care, comfort and customer service come first.