Return Policy

At SnugThreads, we aim to make every order a cosy and positive experience. As a family-run business, we handle each return personally and fairly, and we kindly ask that our returns process is followed to help us assist you as smoothly as possible.

If you wish to return an item, please clearly include your order number and the reason for return inside the parcel, along with all relevant return paperwork.

Cancelling Your Order

You have the right to cancel your order within 7 working days from the date of delivery, on the condition that it has not been processed by the team. To do so, you must notify us by phone within this timeframe to receive authorisation before returning any items.

Returning Items

  • All unwanted items must be returned at your own expense and risk

  • Items must be returned “AS SOLD”, unused and in “AS NEW” condition

  • All original packaging must be intact and included

  • Items must be returned within 14 days of return authorisation

  • Unfortunately, we are unable to accept unwanted returns after this 14-day period

Please note that any items returned in opened packaging, even if unused or opened only to inspect the product, may be subject to a maximum refund of 50% of the product cost.

Faulty or Damaged Items

If your order arrives damaged or faulty, please contact us immediately upon delivery so we can resolve the issue quickly and fairly.

Important Information

  • Goods must be complete, unused and in ‘AS NEW’ condition

  • All original packaging and return documentation must be included

  • Returns that do not meet the above criteria may not be eligible for a full refund

As a small family business, we truly appreciate your understanding and cooperation. If you have any questions or need help with a return, please don’t hesitate to contact us — we’re always happy to help.

Thank you for choosing SnugThreads 💛